Shipping and Return

Shipment will be shipped out within 2 working days on receipt of your order to the address indicated on your order.  

Once shipped, your order will normally arrive at the delivery address within 2 -7 workings days.  

Senor Phone Shop will use our reasonable efforts to deliver your order within this period. But we do not guarantee that we will deliver within this time frame due to circumstances beyond our control.

If your order has not arrived within 7 working days from the date of order, please contact us at sales@seniorphoneshop.com.

 

Product Warranty 

Senor Phone Shop warrants that the product is free from defects in materials and workmanship for a period of 9 months, excluding batteries which are warranted for a period of 6 months, effective from the date of purchase.

The warranty is limited to normal use in accordance with the operating instructions and you are required to show valid proof of purchase. Please read the warranty conditions carefully as it contains the full and additional warranty terms and conditions for receiving the warranty services during the warranty period.

The warranty does not cover:

 
1. 1. Damage caused by customers who do not follow the instructions on user guide for the installation and proper functioning of the product,
 
2. 2. Misuse by you of the product or any negligence on your part,
 
3. 3. Damage caused by electricity failure, lighting, over voltage, water or other liquid intrusion, fire, flood, accident, negligence, misuse or improper handing/operation,
       or any other uncontrolled external cause,
 
4. 4. Non-compliance by you to the warnings in the user guide and any government and state laws and regulations governing purchase, use and operation of the product in your country.
 
5. 5. Modification to the product by anyone other than Senor Phone Shop or on our behalf.

Senor Phone Shop or employees of Senior Phone Shop will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.

Our maximum liability shall in no circumstances exceed the price of the Goods paid by you to us.

We have a 7 day return policy on defective goods. Please choose your products carefully as we do not accept non-defective goods refund (such as if you change your mind or simply make a wrong decision). 
 
If the goods you purchased is defective, you may request for an exchange or return within 7 days from the date of delivery.

Please note that the goods must be shown to be detective not due to your negligence and the goods must be returned to us before any request for refund will be entertained.

Simply call our customer support Toll Free Call 1800 206 883 or email us at support@seniorphoneshop.com and if required we will provide you a Return Authority (RA) number.

All products returned MUST be returned in their original condition with all the parts originally supplied. The original packaging, manuals, warranty cards, accessories, any other documentation included and gifts that come with the purchased goods must be returned together with the defective goods.

The returned goods should be adequately packed to prevent damage in transit. Please mark your RA number clearly on the outside of the packaging and attach a copy of your invoice to the package as a proof of your purchase.

Senor Phone Shop reserves the right to refuse refund or exchange of any item that is not returned in the original packaging nor deemed as not in "as new" condition.

Shipping charges on returned items will be bore by customers.

Refunds on purchases made with a credit card will only be credited to the same card.

Please note that the normal processing time for refund requests is 4-6 weeks from the date of request.

We reserve the right to amend our shipping and return policy at any time with or without notice.